Terms and conditions

General terms and conditions

1. Scope

The following terms and conditions apply to all orders made via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes which are largely unrelated to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a legal partnership which, when concluding a legal transaction, is acting in the exercise of its commercial or self-employed professional activity.

These terms and conditions also apply to entrepreneurs for future business relationships, without us having to point them out again. If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby denied; they only become part of the contract if we have expressly agreed to it.

2. Contract partner, conclusion of contract

The purchase contract is concluded with ZeinPharma Germany GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after submitting the order, you will receive a confirmation by e-mail.

3. Contract language, contract text storage

The languages available for the conclusion of the contract are German and English.

We store the contract text and send you the order data and our general terms and conditions by e-mail. You can view the contract text in our customer login.

4. Delivery conditions

In addition to the indicated product prices, shipping costs may apply. You can find out more about shipping costs in the offers.

We only offer product delivery. A self-picking of the goods is unfortunately not possible.

5. Payment

The following payment methods are available in our shop:

Prepayment

If you choose the payment method in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

PayPal, PayPal Express

During the ordering process, you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize it with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.

The payment transaction is automatically carried out by PayPal immediately afterwards. You will receive further information during the ordering process.

Klarna

After submitting the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment order to us. You will receive further information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

Invoice

You pay the invoice amount upon receipt of the goods and the invoice by bank transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit check.

6. Reservation of title

The goods remain our property until full payment has been made.

For entrepreneurs, the following applies in addition: We reserve the right to ownership of the goods until full payment of all receivables from an ongoing business relationship has been made. You may resell the reserved goods in the ordinary course of business; You assign to us in advance all claims arising from this resale – regardless of a combination or mixing of the reserved goods with a new item – in the amount of the invoice amount, and we accept this assignment. You remain entitled to collect the receivables, but we may also collect the receivables ourselves if you fail to meet your payment obligations.

7. Transport damage

The following applies to entrepreneurs:

The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier or other person or institution designated to carry out the shipment. Among merchants, the duty to investigate and report as regulated in § 377 HGB applies. If you omit the notification provided for therein, the goods shall be deemed to have been approved, unless it is a defect that was not discernible during the inspection. This does not apply if we have fraudulently concealed a defect.

8. Warranty

The statutory right to liability for defects applies. Information on any applicable additional warranties and their exact terms can be found at the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints and complaints on weekdays from 8:00 a. m. to 6:00 p. m. by phone at 06 152 – 187 780 or by e-mail at kundenservice@zeinpharma. de.

9. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always unrestrictedly liable in the event of injury to life, body or health, in the event of willful or grossly negligent breach of duty, in the case of guarantee promises, if agreed, or as far as the scope of the product liability law is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely, (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. Otherwise claims for damages are excluded.

10. Code of conduct

We have submitted to the following codes of conduct:

Zeinpharma.de is an online shop checked by "Trusted Shops". In order to obtain the certificate, ZeinPharma has committed itself to complying with certain requirements. An electronic version of the set of rules is available via the link below.

https://www.trustedshops.de/guetesiegel/

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/.

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

12. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN sales law.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.